Troubleshooting/Frequently Asked Questions
| Dialup | DSL | Billing |
DSL
What is your DSL pricing?
Please Click Here for pricing.
How do I order DSL? How long does it take to order?
Please call our office to order DSL. Once the order is placed, it normally takes three business days to complete the order.
What information do I need to setup my modem?
You will need the following information from us to setup your modem:
- ISP: We are the other ISP.
- Protocol: We use PPPoA.
- PPP Username/Password: Please call us for this information.
- Addressing: We use Dynamic IP Addressing.
You will need a DSL modem (can either be rented or purchased) and an Ethernet or USB card (Ethernet preferred!). Our preferred operating system is at minimum Windows 98SE or Mac OSX, which allow us to provide better service and support.
Can I setup the DSL myself? Or is a technician required?
Yes, you can setup the DSL yourself, and in most cases, we recommend that. For larger businesses, we recommend have a Qwest technician do the install, to accomodate any phone systems or special wiring your business may have.
Each modem comes with an Install CD with step-by-step instructions, and you can always call us if you encounter any problems!
What type of modem do I need? Where can I get them?
The current recommended modem is the Actiontec GT701, which you can order directly from Qwest, or you can purchase them at your local Best Buy. The price is comparable with either method.
What is included with the price?
Com-Link's price for DSL includes the connectivity support, and DSL service. Email accounts can be added for an additional fee of $2 for each email account per month.
What extra costs can I expect?
Because DSL is unlimited, you will see only the flat-fee from Com-Link. Extra costs may occur if you need support with your or if you require a Qwest technician to fix a problem within your house. A Qwest technician can help you setup your DSL modem, or fix DSL problems internal to your house for $99. Please let us know prior to ordering DSL if you need a Qwest technician to install.
My Internet light is red, and my internet isn't working. What should I do?
First of all, verify that no changes have been made to any cabling, or any new phones installed in your house. Second, pull the power plug from the back of your DSL modem, wait 30 seconds, and then plug it back in. It'll take about 30 seconds to reboot. If the Internet light remains red after this time, please call Com-Link at (319) 665-6555. We'll check to make sure you are sending the correct username/password, and we'll contact Qwest on your behalf if needed.
My Internet light is green, but my internet isn't working. What should I do?
Usually this is a sign that your computer isn't able to talk to your modem properly. Click Here for troubleshooting instructions.